Resources
Everything you need to master Axis.
Axis brings your customer conversations together — so you can reply faster, sell smarter and never miss a message. Guides, checklists and how-tos to get there.
New to Axis? Start here
Go from sign-up to first message in four steps.
The library
Browse every guide.
Showing 15 guides
AI Hub
Manage models, assistants and AI settings from one place.
Audience Centre
Build and organise your contact database in one place.
Channels Essentials
The essentials for connecting and managing every channel.
Customize your assistant
Tune your GPT assistant's tone, branding and behaviour.
Data Sources
Connect knowledge sources so your assistant answers accurately.
Finance & Billing
Manage billing, wallet and payments for your workspace.
Connect Facebook & Instagram to the Unified Inbox
Link your Facebook and Instagram accounts to the Axis inbox.
Installation
Add the Axis chat widget to your website in a few steps.
Leads for Campaigns
Turn campaign responders into qualified leads for your team.
Managing Notifications & Privacy
Control notifications and privacy settings across your account.
Playground
Test prompts and responses before your assistant goes live.
Schedule a Campaign
Queue campaigns to send at the right moment for your audience.
Segments
Group contacts into segments to target the right people.
Troubleshooting
Fix common issues and get unblocked quickly.
WhatsApp Sender Warm-Up Best Practices
Ramp new sender numbers safely to protect deliverability and quality rating.
From the blog
Ideas, stories and playbooks.
Transforming Dining Experiences: The Irish Bot Story
Innovation is key to staying ahead in the cuisine world. Meet The Irish Bot, a groundbreaking WhatsApp Business Chatbot that has revolutionized the dining experience.
The AXIS Whatsapp Unified Inbox Increases Customer Engagement
Whatsapp has really revolutionized communication, and Kenya leads the world in adoption. Here's how the AXIS unified inbox turns that into engagement.
Outsource your WhatsApp Chatbot Development with Ease
Outsourcing your WhatsApp chatbot development to AXIS can be a game-changer for your business, with a high-quality chatbot up and running without an in-house team.
Nearly 50% of Individuals Prefer Calling Customer Service Over Reaching Out to their In-Laws
A CM.com survey of 7,000 customers worldwide reveals 48% would rather call customer service than talk to their in-laws, and what that means for support teams.
KOKO Whatsapp Chatbot Story: Revolutionizing the Customer's Retail Experience
Meet the KOKO Club bot! Designed for small local businesses and budget-conscious households, this WhatsApp-based chatbot is set to redefine the way you shop.
Introducing New, Intuitive Features on AXIS Version 2.0
It's new, exciting and collaborative. Meet AXIS Version 2.0 — a new dashboard, canned responses, labels, an email builder and more.
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