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Axis by Belva

Ideas, playbooks and what we are learning

How Kenyan businesses are using WhatsApp, AI and automation to talk to their customers — written by the team building the tools.

Image 1 from Your Followers Are Talking. Is Your Brand Listening_
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Your Followers Are Talking. Is Your Brand Listening?

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By Judith Ochieng

Latest insights

27 articles

Image 1 from The Art of Reposting Without Repeating Yourself
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The Art of Reposting Without Repeating Yourself

By Judith Ochieng
Image 1 from The Next Era of Customer Service_ Human Expertise, Amplified
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The Next Era of Customer Service: Human Expertise, Amplified by AI

By Judith Ochieng
Image 1 from How to Use AI Without Making Your Customer Service Feel Robo
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How to Use AI Without Making Your Customer Service Feel Robotic

By Judith Ochieng
Image 1 from From Contacts to Campaigns_ Reach the Right Customers
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From Contacts to Campaigns: Reach the Right Customers

By Judith Ochieng
Image 1 from Too Many Channels, Not Enough Time
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Too Many Channels, Not Enough Time? Why Axis Engage Is the Real MVP for Customer Support

By Judith Ochieng
Image 1 from Your Customer Conversations Are a Goldmine_ How AI Turns Con
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Your Customer Conversations Are a Goldmine: How AI Turns Conversations Into Business Insights

By Judith Ochieng
Image 1 from Axis Social_ How AI-Powered Social Media Analytics Turn Your
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How AI-Powered Social Media Analytics Turn Your Data Into Better Business Decisions

By Judith Ochieng
Image 1 from From Publishing to Conversations_ Turn Social Media Engageme
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From Publishing to Conversations: Turn Social Media Engagement Into Customer Connections

By Judith Ochieng
Image 1 from How Axis AI Gives Small Entrepreneurs Superpowers with a Uni
AI2 min

How Axis AI Gives Small Entrepreneurs Superpowers with a Unified Inbox.

By Judith Ochieng