Delete your account

How to delete your MyAxis account

Option 1: Delete your account in the app

1. 1Open the MyAxis app.
2. 2Tap Account from the bottom navigation.
3. 3Select Delete Account.
4. 4Review the information shown on the deletion screen.
5. 5Tap I want to delete my account.
6. 6In the confirmation field, type DELETE.
7. 7Tap Delete Account to confirm your request.

Once confirmed, your account deletion request will be processed. This action is permanent and cannot be undone.

Option 2: Request deletion without the app

If you cannot access the app, you can request account deletion by contacting us directly.

What happens when you delete your account

When your deletion request is completed:

• Your account and profile will be permanently deleted
• Your conversations and message history will be removed
• Your connected channels such as WhatsApp, Instagram, and similar integrations will be disconnected
• Your workspace data associated with your account will be erased
• Your deletion request cannot be reversed

Data we delete

When your MyAxis account is deleted, we delete the data associated with that account, including:

• Account profile information
• Conversation and message history
• Connected channel associations
• Workspace data linked to your account
• Other account-linked data required to operate your MyAxis profile

Data we may retain

We may retain limited information only where necessary for legitimate reasons such as:

• Security and fraud prevention
• Financial reconciliation or billing records
• Dispute resolution
• Legal or regulatory compliance

Any retained data is restricted to those purposes and is not kept to restore or reactivate your account.

Retention periods

Account deletion processing time

7–30 days

Backup or system purge period

up to 90 days (time needed for encrypted backups and replicas to expire)

Compliance or billing records retention

up to 1 year for invoices and payment records where tax or accounting law requires it