Customer Support Teams

Axis brings all support conversations into one place—WhatsApp, Instagram, Facebook, and SMS—so your team can handle more queries, more efficiently.

Customer Support Teams

Respond faster, with fewer tools.

Axis brings all support conversations into one place—WhatsApp, Instagram, Facebook, and SMS—so your team can handle more queries, more efficiently.

What you can do:

See and reply to all messages in one inbox: Streamline your customer interactions by consolidating all communication channels into a single, unified inbox. This eliminates the need to constantly switch between platforms, ensuring that no customer query goes unnoticed. Whether it’s live chat, email, or social media messages, your team can access and respond to every conversation from one intuitive interface, leading to faster response times and improved customer satisfaction.AI-Powered Efficiency
Use AI to handle FAQs and reduce first-response time: Leverage the power of artificial intelligence to automate responses to frequently asked questions. Our AI chatbot can instantly address common customer queries, providing immediate assistance 24/7. This significantly reduces your team’s workload, freeing them up to focus on more complex issues, and dramatically cuts down on initial response times, delighting customers with prompt service.Intelligent Chat Routing
Assign chats to agents automatically: Optimize your customer support workflow with intelligent chat routing. Based on pre-defined rules, agent availability, skill sets, or even customer history, incoming chats are automatically directed to the most appropriate agent. This ensures that customers are connected with the right expert from the start, minimizing transfers and improving the efficiency of your support operations.Seamless Escalation
Escalate seamlessly from bot to human: While AI is powerful, some issues require a human touch. Our system facilitates a smooth and effortless transition from an AI bot to a live agent. When the bot cannot resolve a query, or if the customer prefers human interaction, the conversation can be seamlessly handed over to a human agent, who will have access to the full chat history, ensuring a continuous and personalized experience.Performance Monitoring and Analytics
Track agent performance and resolution metrics: Gain valuable insights into your customer support operations with comprehensive performance tracking and analytics. Monitor key metrics such as agent response times, resolution rates, customer satisfaction scores, and more. This data empowers you to identify areas for improvement, optimize workflows, and ensure your team is consistently delivering exceptional customer service. Understand team efficiency, identify training needs, and make data-driven decisions to enhance overall support quality.

Built for
Every Team

Axis gives each department the tools they need to move faster, serve better, and stay connected to customers—without switching platforms.

Marketing Teams

Axis helps marketers run high-impact campaigns on WhatsApp and SMS, collect and manage contacts, and use AI to keep conversations helpful and conversion-driven.

Customer Support Teams

Axis brings all support conversations into one place—WhatsApp, Instagram, Facebook, and SMS—so your team can handle more queries, more efficiently.

Sales Teams

Axis helps sales teams convert conversations into checkouts. From lead capture to M-PESA payment, everything happens inside WhatsApp or Messenger.

Operations Teams

Axis gives ops teams a full view of orders, payments, delivery statuses, and team activity—all from one dashboard.

cta

All your customer conversations, in one place.

Connect WhatsApp, Instagram, Facebook, and more — so you never miss a message. Axis helps you simplify engagement, stay organized, and respond faster.

Trusted by 100+ growing businesses.

Easy setup · Cancel any time. Check out Terms of Use