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Public Sector

Distribute updates and offer 24/7 info access via chat.

Public Sector

Fast, accessible communication at scale.

Axis empowers government agencies to revolutionize their public outreach and service delivery through intelligent, multi-channel messaging. In an increasingly connected world, the ability to disseminate critical information swiftly, accurately, and inclusively is paramount. Axis provides the tools to achieve this, enabling agencies to deliver timely updates, drastically reduce the spread of misinformation, and significantly expand access to vital public services directly to citizens’ hands.

Key Use Cases & Benefits:

  • Disseminating Verified Public Updates & Alerts (WhatsApp & SMS): In times of crisis or for routine announcements, the speed and reach of communication can be the difference between order and chaos. Axis allows agencies to leverage the ubiquity of WhatsApp and SMS to instantly share verified public updates, emergency alerts, public health notices, and essential information. This ensures that citizens receive official communications directly, bypassing the often-unreliable channels of social media and word-of-mouth, thereby bolstering public trust and safety.
  • Streamlining FAQ Access via Chatbots: Traditional phone lines for public inquiries can be bottlenecks, leading to long wait times and frustrated citizens. Axis enables the deployment of sophisticated chatbots that can provide instant access to frequently asked questions (FAQs). Citizens can get immediate answers to their queries about permits, regulations, services, or events, 24/7, without the need to speak to a representative. This not only significantly enhances citizen satisfaction but also frees up valuable human resources.
  • Automated Reminders for Deadlines (License Renewals, Tax Payments): Proactive communication is key to efficient public administration. Axis facilitates the automated sending of personalized reminders for crucial deadlines, such as license renewals, tax payments, permit expirations, or appointment confirmations. These timely nudges reduce forgotten deadlines, minimize penalties, and improve compliance rates, benefiting both citizens and the agency.
  • 24/7 Automated Service-Related Question Answering: Public services are not bound by office hours, and neither should be access to information about them. Axis empowers agencies to provide round-the-clock automated answers to a wide range of service-related questions. Whether it’s inquiries about application processes, eligibility criteria, or service availability, citizens can get immediate, accurate responses, improving accessibility and convenience.
  • Reducing Pressure on Call Centers by Automating First-Line Inquiries: Call centers are often overwhelmed with routine inquiries that could easily be handled through automated channels. Axis significantly reduces the operational burden on call centers by automating first-line inquiries. By fielding common questions and providing immediate solutions, the system allows human agents to focus on more complex, nuanced, or sensitive cases, leading to greater efficiency, reduced operational costs, and improved employee morale.

Axis transforms public communication from a one-way broadcast to an interactive, accessible, and efficient dialogue, ultimately fostering a more informed and engaged citizenry.

What Can Axis Do?

Product Solutions

What are the possibilities of Axis?

E-Commerce & Retail

Sell, chat, and accept payments—all on WhatsApp.

Real Estate

Auto-reply to leads, share listings, and book viewings.

FMCG & Delivery

Send order updates, confirm payments, and reduce missed messages.

Insurance & Finance

Simplify onboarding, send quotes, and follow up on claims.

Public Sector

Distribute updates and offer 24/7 info access via chat.

Restaurants & Food Services

Transform Your Restaurant Operations with Seamless Chat-Based Ordering and Communication

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All your customer conversations, in one place.

Connect WhatsApp, Instagram, Facebook, and more — so you never miss a message. Axis helps you simplify engagement, stay organized, and respond faster.

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