Multi-agent Unified Inbox

See all your messages from WhatsApp, Instagram DMs and Facebook Messenger all in one place. Automatically assign chats to agents, reply quickly, and never miss a message.

FEATURES

Product Use
Case

All your customer chats, finally in one place. Axis brings together WhatsApp, Instagram DMs, Facebook Messenger conversations into one shared inbox—so your whole team can stay on top of every customer message.

Combine Channels into One View

See all your chats—across WhatsApp, Instagram DMs, Facebook Messenger, and SMS—in a single, streamlined inbox.

Assign Chats Automatically

Automatically distribute incoming messages to available agents based on workload, team, or rules you define.

View and Intervene in Bot Chats

Monitor ongoing conversations between customers and chatbots. Step in manually when needed for a human touch.

Collaborate Across Teams

Agents can leave notes, tag, and reassign conversations easily, ensuring continuity and fast responses.

Search and Tag Conversations

Organize messages with labels, channel filters, and search tools so nothing gets lost or delayed.

Monitor Agent Performance

Track agent activity, average response time, and resolution rates to manage performance and workload.

FAQS

Frequently
Asked
Questions

cta

All your customer conversations, in one place.

Connect WhatsApp, Instagram, Facebook, and more — so you never miss a message. Axis helps you simplify engagement, stay organized, and respond faster.

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