Axis Engage

Connect WhatsApp, Instagram, Facebook Messenger, SMS, and Web Chat — and manage them effortlessly.

WHY?

Why Axis Engage Exists

Because customers expect instant, consistent responses
whether they message you first or you message them.

Most businesses are struggling because:

  • Messages are scattered across platforms
  • Teams reply reactively instead of proactively
  • Broadcasts live in separate tools
  • Chatbots feel disconnected from human agents
  • WhatsApp becomes unmanageable as volume grows

Axis Unified Inbox brings live chats, campaigns, and automation together so every customer interaction, inbound or outbound, is managed from one place.

This is not just an inbox.
It is your customer engagement operating system.

Axis Engage
Features
What are the possibilities of Axis?
1. One Inbox for All Channels

Axis Unified Inbox centralises all conversations into one real-time workspace.

Manage messages from:

  • WhatsApp Business
  • Instagram DMs
  • Facebook Messenger
  • Website Live Chat

Every conversation, whether from a campaign, chatbot, or direct message, appears in one unified view.

2. Multi-Agent Collaboration Built for Teams

Built for scale, accountability, and speed.

Assign conversations to agents
Add internal notes and tags
Track ownership, status, and response times
Collaborate across sales, support, and marketing

Your team works as one, even across channels.

3. Campaign Broadcasts

Move from reactive support to proactive engagement.

Create and send broadcasts via:

  • WhatsApp
  • SMS

Segment audiences by behaviour, tags, or history
Schedule campaigns and follow-ups
Track delivery, engagement, and responses

When customers reply to a broadcast, the conversation flows directly back into the inbox, ready for a human or AI to take over.

4. Chatbot Builder

Build intelligent chatbots that work hand in hand with your team.

Design flows for FAQs, lead capture, and support
Automate first responses and common journeys
Route complex queries to human agents
Customize logic by channel and intent

Bots extend your team rather than replace it.

5. AI-Assisted Responses and Smart Automation

Reduce workload and improve response quality with AI.

Instant AI-suggested replies
Automated intent detection and routing
24/7 coverage without increasing headcount
Consistent tone and accuracy across agents

Faster replies. Less burnout. Better customer experience.

6. Sell Directly Inside the Chat

Turn conversations into conversions.

Share product catalogues inside chat
Guide customers through purchases
Accept payments via M-PESA and cards
Manage follow-ups and order status

Your inbox becomes a revenue channel, not just support.

7. Visibility, Control, and Performance Insights

See what is working and where to improve.

Track response times and SLAs
Monitor agent and bot performance
Measure campaign effectiveness
Understand channel-level demand

Everything you need to optimise customer engagement in one dashboard.

use cases
Why Axis Engage Wins
Axis is designed for growth-focused teams and modern professionals.
Inbox, campaigns, and bots in one system
AI-first but human-controlled
WhatsApp-native and Africa-ready
Commerce-enabled from day one

Our Partners

Trusted by forward-thinking teams across Africa.

SME Connect
Irish Catering
KOKO Club
254 Brewaries
Lintons 1
Standard Group
Superfoam
Beauty click
Glovo
KOKO
kenchic
NMG

FAQS

Frequently
Asked
Questions

cta

Axis isn't another tool.
It's your competitive advantage.

If your business wants to move with the confidence, clarity, and speed of the world's best teams, Axis is where you start.

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