Reports & Insights

Know what’s working. Get real-time insights on chats, agent performance, and campaign performance to keep improving.

FEATURES

Product Use
Case

Track agent activity, campaign performance, and channel effectiveness with easy-to-read dashboards and exportable reports.

Monitor Agent Performance

Understand how your team is responding—average response time, resolution rate, and chat load.

See Campaign Results Clearly

Get full breakdowns of clicks, opens, and replies for each WhatsApp or SMS campaign.

View Chat Volume Trends

Identify busy times and plan team coverage accordingly to reduce delays.

Spot Customer Pain Points

See recurring questions or complaints to improve your support experience or product offering.

Export Reports for Stakeholders

Download charts and tables for reporting to leadership or external partners

Measure Channel ROI

See how WhatsApp, Instagram, Facebook, and SMS stack up in terms of engagement and conversions.

FAQS

Frequently
Asked
Questions

cta

All your customer conversations, in one place.

Connect WhatsApp, Instagram, Facebook, and more — so you never miss a message. Axis helps you simplify engagement, stay organized, and respond faster.

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